Shipping is Free World Wide
With My Purse Mall the shipping is free World Wide, you do not have to pay any tax or any aditional cost, only the price of the item(s) you want.
Your purchases will be sent by courier to your door. You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number you can track the progress of your purchase.
• Please allow 3-7 days for delivery of your handbags. Please make sure you enter the correct shipping address and contact number.
• We are not responsible for reshipment if you provided us with an incorrect address.
• In the event that your package is lost or seized we will reship once at our expense.
These countries have the service of Expedite Shipping (3-5 days) :
• Fast shipping to Australia, Asia, New Zealand, Western Europe, and North America. (3-5 days)
• 3 days only to United States.
You can track your shipment by clicking on these links below, you will be notified as to what courier service we used in your confirmation mail.
• If your tracking number starts with M or V then your package has been shipped with UPS and you should track at www.ups.com.
• If your tracking number starts with EA then your package has been shipped by EMS. In this case you should track your package on your national postal service website.
Here are some common sites below :
• USA : www.usps.com
• Canada : www.canadapost.ca
• England : www.parcelforce.com
• Australia : www.auspost.com
• France : www.laposte.fr
• Germany : www.deutschepost.de
• Italy : www.poste.it
• Swiss : www.laposte.ch
From My Purse Mall, your satisfaction is what we strive for.
We offer a comprehensive return policy to ensure that once you own a Phoenix Luxury product.
We accept returns for exchange or refund for the following reasons:
• 1. Shipping errors
• 2. Damaged goods
• 3. Dissatisfaction
All products offered by Phoenix-Luxury.com are protected by a 7 Days Full Satisfaction Policy which guarantees a full refund or product exchange if in unused conditions.
We are absolutely confident that you will be happy with your purchase from us because each piece is inspected by hand for quality. We understand; however, that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction in our products and services is our top priority.
If for any reason, you are not content with your purchase please contact us immediately HERE.
We will then provide instruction on where to return your bag(s). You must return the product(s) within seven days of receipt for exchange or refund. You must send your returned package via courier at your own expense and provide us with a tracking number in order for a refund/replacement to be issued. We do not charge a restocking fee but in such cases, we lose the cost of the initial shipping and so can not pay for shipping both ways. Refunds are made in the same form as initial payment (ie. refunded on your credit card) and may take up to seven business days to process after we receive the tracking number for the returned goods.
Kindly include when you contact us the following information. This will expedite the processing of your return.
• Your full name and the date the order was placed and received
• A list of the product(s) to be exchanged or refunded
• The reason for the return of the products |
